Consumer Spending is Down But That Doesn’t Mean You Need to be Out
Did you know that only 16% of consumers increased their spending last quarter? That’s the lowest it’s been in 3 […]
ai
Mastering Strategic Agility: Innovating Through Uncertainty in 2024
In today’s volatile business landscape, strategic agility isn’t just an advantage—it’s a necessity. As we navigate through 2024, businesses face
Navigating the Digital Twin Revolution: A Double-Edged Sword for Customer Experience
In a world where customer expectations are constantly evolving, businesses are turning to cutting-edge technologies to stay ahead. McKinsey’s recent
Navigating the CX Landscape: Strategy Over Hype
Recent findings from the 2024 Market Study on CX Trends, Challenges, and Opportunities reveal a troubling decline in customer experience,
Harnessing the Untapped Potential of Unstructured Data
A recent article from Forbes highlights the tremendous potential of unstructured data in transforming customer experience and strategic decision-making. Despite
Customer Experience (CX) Insights for Your 2024 Strategy and Beyond
In today’s hyper-competitive market, Customer Experience (CX) isn’t just a differentiator—it’s the cornerstone of sustainable business growth. As we venture
How Generative AI and Machine Learning Are Revolutionizing Customer Engagement
2023 was the year of AI. With over 100 million weekly active users, OpenAI’s ChatGPT is easily one of the