How Gaming and Loyalty Can Combine to Make a Memorable Customer Experience
Did you know that while 79% of consumers agree loyalty programs make them more likely to continue doing business with […]
Strategy
Consumer Spending is Down But That Doesn’t Mean You Need to be Out
Did you know that only 16% of consumers increased their spending last quarter? That’s the lowest it’s been in 3
The Hidden Key to CX Success: Internal Alignment
Did you know that 96% of highly aligned organizations report satisfied customers, while 30% of low-alignment organizations face customer dissatisfaction?
Mastering Strategic Agility: Innovating Through Uncertainty in 2024
In today’s volatile business landscape, strategic agility isn’t just an advantage—it’s a necessity. As we navigate through 2024, businesses face
Unlocking the Power of Customer Journey Mapping
In today’s fast-paced digital world, understanding your customers’ journey is more crucial than ever. A well-designed customer journey map can
Integrating Voice of Customer (VoC) Programs into Your Digital Strategy
In today’s customer-centric business environment, understanding and addressing customer needs and preferences is more critical than ever. One of the
Balancing Between Quality and Growth in Business Strategy
The recent news of Doc Martens’ declining stock, as reported by Fortune, presents a thought-provoking challenge in the landscape of