Navigating the CX Landscape: Strategy Over Hype
Recent findings from the 2024 Market Study on CX Trends, Challenges, and Opportunities reveal a troubling decline in customer experience, […]
Harnessing the Untapped Potential of Unstructured Data
A recent article from Forbes highlights the tremendous potential of unstructured data in transforming customer experience and strategic decision-making. Despite
Customer Experience (CX) Insights for Your 2024 Strategy and Beyond
In today’s hyper-competitive market, Customer Experience (CX) isn’t just a differentiator—it’s the cornerstone of sustainable business growth. As we venture
Case Study: Rewind’s Customer Journey Mapping Success
Introduction Understanding the customer journey can truly transform a business, and Rewind’s story is a perfect example. Rewind, a provider
Overcoming Cultural Resistance to Change in Digital Transformation
Digital transformation is essential for businesses aiming to stay competitive in today’s rapidly evolving market. However, one of the most
Balancing Between Quality and Growth in Business Strategy
The recent news of Doc Martens’ declining stock, as reported by Fortune, presents a thought-provoking challenge in the landscape of
Elevating Customer Experience with Emotional Intelligence
In the digital era, where technology and data analytics reign supreme, the human element of customer interaction often takes a
Loyalty
Landscape of Loyalty 2024: Strategic Planning Guide
The next video in the Landscape of Loyalty 2024 series looks at the first steps you need to take before
Loyalty
Landscape of Loyalty 2024: Challenging Times Unlock Incredible Opportunities
Despite 2024’s challenging landscape for businesses and consumers alike, steering away from innovation, particularly in loyalty programs, could be a
Is Your Business Ready for AI?
2023 was a huge year for AI and it doesn’t look to be slowing down anytime soon. According to a