New Global CX Standards are set to Revolutionize Customer Experience
In a groundbreaking move, Bain & Company, Kantar, and Qualtrics have joined forces to establish the first-ever global Customer Experience […]
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Navigating the CX Landscape: Strategy Over Hype
Recent findings from the 2024 Market Study on CX Trends, Challenges, and Opportunities reveal a troubling decline in customer experience,
Harnessing the Untapped Potential of Unstructured Data
A recent article from Forbes highlights the tremendous potential of unstructured data in transforming customer experience and strategic decision-making. Despite